Privacy Policy

Effective date: November 8, 2025

AzizCards.com (“Aziz Cards”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit azizcards.com, create an account, purchase or receive gift cards, or interact with us in any way.

If you do not agree with this Policy, please do not use our Services.

1) Who we are & how to contact us

Controller: Azizcards
Address: <Registered address>
Email: info@azizcards.com
Phone (optional): +973 33700620 

2) Information we collect

We collect information you provide directly and information collected automatically:

A. Information you provide

  • Account details: name, email, phone number, password (hashed), country/region.

  • Order details: billing information, delivery email/phone for digital gift cards, purchase history, invoice data.

  • Recipient details: name, email/phone of the person receiving a gift card (if you send one).

  • Support & communications: messages, attachments, and feedback you send us.

  • Verification & security: OTP codes, identity or fraud-screening information when required.

B. Information collected automatically

  • Device & usage data: IP address, device identifiers, browser type, pages viewed, time on page, referring/exit pages.

  • Cookies & similar tech: session cookies, preference cookies, analytics/measurement cookies, and fraud-prevention cookies.

C. Payment information

  • We do not store full card or wallet credentials. Payments are processed by our payment partners (e.g., card networks, Apple/Google Pay, BNPL) who act as independent controllers or processors. They may collect and process your payment data per their own privacy policies.

3) How we use your information

We use your information to:

  • Provide the Service: process orders, deliver digital gift cards, manage accounts, and provide customer support.

  • Fraud prevention & security: verify identity/ownership, prevent abuse and chargebacks, detect suspicious activity.

  • Communications: send order confirmations, delivery notifications, service notices, and respond to inquiries.

  • Legal & compliance: tax/VAT invoices, accounting, dispute handling, law-enforcement requests.

  • Improve & personalize: analyze performance, fix bugs, and enhance user experience.

  • Marketing (optional): send offers or updates with your consent or where permitted; you can opt out anytime.

Legal bases (where applicable): performance of a contract, legitimate interests (e.g., fraud prevention, service improvement), legal obligations, and consent (for marketing or certain cookies).

4) Gift cards & refunds (important)

  • Gift cards are non-refundable. Orders are final once a code is generated, delivered, or order is placed.

  • This Privacy Policy explains data practices only. For full commercial terms, please see our Terms & Service.

5) Sharing your information

We share data with:

  • Payment processors & banks (to take payments and fight fraud).

  • Email/SMS delivery providers (to send codes and notifications).

  • IT, hosting, and analytics vendors (to run our website and apps).

  • Fraud-prevention/verification services (to protect users and us).

  • Professional advisors & authorities (for audits, compliance, or legal obligations).

We do not sell personal data.

6) International transfers

Your information may be processed in countries other than where you reside. When we transfer data, we use appropriate safeguards (e.g., contractual protections such as Standard Contractual Clauses) where required by law.

7) Data retention

We keep personal data only as long as necessary for the purposes described above, including:

  • Orders & invoices: typically 10 years (tax/accounting laws may require specific periods).

  • Accounts: for as long as your account is active; deleted or inactive accounts are archived or anonymized after a reasonable period.

  • Support & logs: for operational and security needs, then deleted or anonymized.

8) Your rights

Depending on your location, you may have rights to:

  • Access the data we hold about you

  • Correct inaccurate data

  • Delete your data (subject to legal/contractual limits)

  • Object or restrict certain processing

  • Portability (receive your data in a usable format)

  • Withdraw consent where processing is based on consent

To exercise rights, contact us at info@azizcards.com. We may need to verify your identity. You also may have the right to lodge a complaint with your local data protection authority.

9) Children’s privacy

Our Services are not intended for children under the age of 13 (or the age of digital consent in your country). We do not knowingly collect personal data from children. If you believe a child has provided data to us, contact us to request deletion.

10) Cookies & similar technologies

We use cookies to run the site, keep you logged in, remember preferences, measure performance, and prevent fraud.

Managing cookies: You can control cookies in your browser settings and, where provided, in our cookie banner. Disabling certain cookies may affect site functionality.

11) Security

We implement administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit (HTTPS), access controls, and auditing. No method of transmission or storage is 100% secure; please use unique, strong passwords and enable OTP/2FA where available.

12) Third-party links

Our website may contain links to third-party sites or apps. Their privacy practices are governed by their own policies.

13) Changes to this Policy

We may update this Policy from time to time. The “Effective date” shows when it was last revised. Material changes will be communicated via the website or email.

14) Contact

Questions or requests about this Policy or your personal data:
Email: info@azizcards.com